Ordering

Have questions regarding your orders? Find answers here.

How do I place an order?

To place an order, simply browse our website and add the desired items to your cart. Once you're ready to checkout, provide your shipping information and payment details.

Can I modify or cancel my order after it's been placed?

While we strive to accommodate changes, it may not always be possible once the order has been processed. Please contact me as soon as possible if you need to make any modifications.

Product

Got questions related to our products? Get them answered here.

Do you restock items?

I try to restock items as soon as they are below 10 items, if you have a particular item you would like restocking send me a message!

What is your return policy?

Our return policy outlines the conditions under which you can return a product. Please refer to our Policy here for specific details.

Do you offer gift wrapping?

Yes, we offer gift wrapping services. Please select this option during the checkout process.

Payment

All your payment queries answered here.

What payment methods do you accept?

We offer many different payment methods including major providers like Mastercard, Visa, PayPal, American Express.

Is it safe to provide my payment information on your website?

Yes, our website uses secure encryption to protect your payment information.

Return

Find answers to your queries regarding returns.

How do I return an item?

To return an item, please follow the instructions provided in our return policy. You'll typically need to contact me first to initiate the return process.

Who pays for return shipping?

The return shipping costs will depend on our return policy. Please refer to the policy for specific details here.

Shipping

Find answers to all your shipping related queries.

How long does it take for my order to ship? 

All products are shipped within 3-5 business days. They are posted via:
- UK = Royal Mail 2nd class delivery (received within 3-5 business days of shipping confirmation)
- International = International Standard delivery
- Europe = average 1-2 weeks
- Rest of the World = average 2-3 weeks
Please note shipping times may be longer during busy holiday periods.

Can I track my order? 

Yes, you can track your order if you've paid for tracked shipping, using the tracking number provided in your shipping confirmation email.

All orders will come with the Royal Mail reference number as standard.